Special Build Group (SBG) Privacy Policy

1. Introduction

Welcome to Special Build Group Limited (Special Build Group). Your privacy is of paramount importance to us, and we are committed to safeguarding your personal data. This Privacy Policy will inform you about how we handle your personal data when you visit our website (irrespective of where you visit it from) and will explain your privacy rights and how the law protects you.

2. Important Information and Who We Are

Special Build Group is a UK-based network, uniting local builders and small to medium-sized construction businesses. Our aim is to provide a supportive community offering business support, lead generation, and administrative services. We focus on a range of construction services, including home extensions, roofing, renovations, eco-friendly solutions, and bespoke projects. Utilising technologies like Google Analytics, CRM, and email marketing, Special Build Group is dedicated to enhancing business operations and partners services, ensuring a commitment to quality and professional excellence in the construction industry. Our website address is specialbuildgroup.com.

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

● Identity Data includes first name, last name, username or similar identifier.
● Contact Data includes email address and telephone numbers.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
● Usage Data includes information about how you use our website, products, and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We utilise Google Analytics, a CRM system, and email marketing software to manage and analyse this data.

4. How is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.

5. How We Use Your Personal Data

We will only use your personal data when the law permits us to. Most commonly, we will use your personal data in the following circumstances:

● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

9. Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

10. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to the Privacy Policy

We keep our privacy policy under regular review. This version was last updated on 22nd January 2024. Historic versions can be obtained by contacting us.

12. How to Contact Us

If you have any questions about this privacy policy, our privacy practices, or if you wish to exercise any of your rights under data protection laws, please contact us using the details below:

Legal entity name: Special Build Group Limited (SBG)

Email address: data@specialbuildgroup.com

Additional GDPR Rights
Under the General Data Protection Regulation (GDPR), you also have the right to:

Subject Access Requests (SAR): You may request a copy of your personal data and verify our lawful processing.

Request Deletion of Personal Data: You can ask us to delete or remove personal data where there is no compelling reason for its continued processing.

To make a SAR or request data deletion, please contact us at the above email. We process these requests without charge and aim to respond within one month. For complex or numerous requests, this period may extend by two more months, but we will inform you if this extension is necessary.

Commitment to Data Protection
SBG is dedicated to safeguarding personal data and ensuring compliance with the GDPR and UK data protection laws. This includes:

- Regular reviews of our data handling practices.
- Training for our team on GDPR compliance.
- Facilitating easy access for individuals to exercise their GDPR rights.

For more detailed information or to exercise your rights, please get in touch with us using the contact details provided.